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Builder Contractor Management

We get contractors on-site as soon as possible to repair properties following a claim - reducing the overall cost. We provide early start and finish dates, using skilled trades and guaranteed repairs.

Service Overview

Insurers and their policyholders need reliable, cost effective contractors to complete repairs quickly after a claim.

Whether the damage is caused by fire, water, weather or another peril, get in contact with us 24/7. We will act promptly to repair the building cost effectively and quickly, reducing the lifecycle of the claim.  We will identify the trades needed on site and provide them via our trusted contractor network, keeping you and the policyholder informed with easy to read reports.

In 2014 we dealt with around 15,000 individual projects in the UK with a value up to £1.1million. We also provide this service in Australia – with a network that covers every state.

How we can help
  • 24/7 service

    Claims don't follow a 9-5 Monday to Friday schedule, so we offer a 24/7 emergency response service - giving your policyholders immediate peace of mind.

  • Environmentally Sound

    We are committed to sustainable building techniques - in the UK, we recycled almost 6,000 tonnes of material in 2014.

What we do
  • Manage workflow
  • Provide technical support
  • Support project management on complex repairs
  • Support the resolution of disputes and complaints
  • Support surge response
  • Drive improvement through SLA’s, audit and customer service performance
  • Structured regional support with representation from all areas with Oriel
  • Oriel Design Consultancy – team who specialise in preparing structural design drawings, obtaining all statutory approvals, introducing innovative repair solutions and providing technical advice/information where required (UK only)
  • Single repair options available reducing the need for separate asbestos, drying and specialist contractors enabling effective communication and co-ordination of repairs
How we help policyholders
  • Insurers and their clients will benefit from prompt start dates with all work completed according to local building regulations.

    • Payments to suppliers made directly by the insurer

    • No upfront payments for repairs/materials

    • No requirement to source estimates or negotiate costs

    • The property left clean and tidy

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Related services
  • Restoration and Restoration audit

    We work with insurers to identify the timescale, cost and skills needed to restore a building to use - then we make it happen.

  • Project Management

    Let us manage your repair, restoration and mitigation projects in a cost effective and efficient manner in Australia, New Zealand and the UK.

  • Asbestos and mould mitigation

    Let our network of skilled contractors deal with your asbestos and mould repairs

  • Subsidence Repairs

    We manage subsidence repairs for your policyholders in the UK


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